Knowledge Base
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HelpWire Knowledge Base
Frequent questions:
operator application
remote access
client application
Getting started
Begin by creating a free HelpWire account. Add some details about you and your company.
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Connecting to remote clients
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
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Managing your client list
Сlient list
Edit a client profile
Remove a client profile
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HelpWire account settings for Operator
Edit your personal and company information. Select the preferred date and time formats for your HelpWire account.
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HelpWire Operator Application
Get secure access to clients' workstations and control them remotely during your on-demand remote support sessions.
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HelpWire Client Application
Download and run the HelpWire Client app. Grant access to your Operator. Disconnect Operator any time.
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Granting permissions on macOS
Grant screen recording and remote control permissions on macOS to allow your Operator to connect remotely.
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What’s new
Find out about the latest HelpWire updates and improvements.
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Roadmap
Our vision and goals.
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