Knowledge Base
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HelpWire Knowledge Base
Frequent questions:
operator application
remote access
client application
Getting started. Establishing a secure support session with HelpWire Quick Connect.
Share connection links with your clients and start quick remote support sessions without registering a HelpWire account.
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Creating a HelpWire account
Create a free account to access the HelpWire Web Portal and unlock features like:
🖥️ Unattended access
👱 Client directory
🧑🤝🧑 Teamwork
💬 Chat history
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Connecting to remote clients once you created your HelpWire account
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Unattended remote support with HelpWire
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Managing your client list
Сlient list
Edit a client profile
Remove a client profile
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Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
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HelpWire account settings
Edit your personal and company information. Select the preferred date and time formats for your HelpWire account.
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HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
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HelpWire Client Application
Getting started with HelpWire Client
Granting remote access
Disconnecting the Operator
Supported operating systems
Granting permissions for remote interaction and clipboard access on Linux (Wayland)
Granting screen recording and remote control permissions on macOS
HelpWire Client settings
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Troubleshooting – saving logs
Save application logs to a file for easier identification and troubleshooting of any possible issues.
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What’s new
Find out about the latest HelpWire updates and improvements.
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Roadmap
Our vision and goals.
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Check HelpWire on YouTube
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How to register new account with HelpWire
How to add, manage and delete clients in HelpWire
How to establish a remote control session from HelpWire account
How to download and install the HelpWire Operator app for your platform
How to grant admin privileges to HelpWire Operator on Windows platform
How to initiate quick remote control session without registering HelpWire account
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