HelpWire Knowledge Base

Begin by creating a free HelpWire account. Add some details about you and your company.

• Add a new client
• Share the client app link
• Request remote access
• Connect remotely
• Disconnect from the client

• Сlient list
• Edit a client profile
• Remove a client profile

Edit your personal and company information. Select the preferred date and time formats for your HelpWire account.

Get secure access to clients' workstations and control them remotely during your on-demand remote support sessions.

Download and run the HelpWire Client app. Grant access to your Operator. Disconnect Operator any time.

Grant screen recording and remote control permissions on macOS to allow your Operator to connect remotely.

Find out about the latest HelpWire updates and improvements.

Our vision and goals.