Register free account
HelpWire Knowledge Base
Begin by creating a free HelpWire account. Add some details about you and your company.
Connecting to remote clients
Add a new client
Share the client app link
Request remote access
Disconnect from the client
Managing your client list
Edit a client profile
Remove a client profile
HelpWire account settings for Operator
Edit your personal and company information. Select the preferred date and time formats for your HelpWire account.
HelpWire Operator Application
Get secure access to clients' workstations and control them remotely during your on-demand remote support sessions.
HelpWire Client Application
Download and run the HelpWire Client app. Grant access to your Operator. Disconnect Operator any time.
Granting permissions on macOS
Grant screen recording and remote control permissions on macOS to allow your Operator to connect remotely.
Find out about the latest HelpWire updates and improvements.
Our vision and goals.
Didn’t find what you were looking for?