A personal client app link that the client receives from their Operator allows the client to download the HelpWire Client application. It is required to allow the Operator to establish a secure remote support session with the client.
The download starts automatically once the client follows the link.
When downloaded, the client should double-click the downloaded file to open the application.
Upon opening the app, the client’s workstation gets identified on the Operator’s side and is ready to receive the remote access request.
While waiting for the Operator to send an access request, the client can communicate with the Operator via the built-in chat.
Once the request for remote access is received, the client should click Grant Access to allow the Operator to control their computer remotely.
When the Operator connects to the client’s workstation, the client will see the notification message:
When the Operator ends the remote support session, the client gets the respective notification:
Supported operating systems
The HepWire Client application is currently available for macOS and Windows.
macOS – macOS Big Sur 11 and later.
Windows – Windows 7 and later.