A personal client app link that the client receives from their Operator allows the client to download the HelpWire Client application. It is required to allow the Operator to establish a secure remote support session with the client.
The download starts automatically once the client follows the link.
![Downloading the HelpWire Client application Downloading the HelpWire Client application](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-app-1.png)
When downloaded, the client should double-click the downloaded file to open the application.
Upon opening the app, the client’s workstation gets identified on the Operator’s side and is ready to receive the remote access request.
![The client’s remote screen icon appears in Operator’s HelpWire web account The client’s remote screen icon appears in Operator’s HelpWire web account](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-App-2.png)
While waiting for the Operator to send an access request, the client can communicate with the Operator via the built-in chat.
![Writing a message to Operator in the HelpWire Client app Writing a message to Operator in the HelpWire Client app](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-app-3.png)
Once the request for remote access is received, the client should click Grant Access to allow the Operator to control their computer remotely.
![Granting remote access permission to Operator in the HelpWire Client app Granting remote access permission to Operator in the HelpWire Client app](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-app-4.png)
![Notification about granting remote access permission to Operator Notification about granting remote access permission to Operator](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-app-5.png)
When the Operator connects to the client’s workstation, the client will see the notification message:
![Notification about the client’s workstation being controlled by Operator Notification about the client’s workstation being controlled by Operator](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-client-app-6.png)
Disconnecting the Operator
The client can revoke the remote access permission and disconnect the Operator from their workstation anytime by clicking the Revoke Permission button:
![Using the Revoke Permission button in the HelpWire Client app Using the Revoke Permission button in the HelpWire Client app](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-client-app-7.png)
When the Operator ends the remote support session, the client gets the respective notification:
![Service messages in the HelpWire Client app Service messages in the HelpWire Client app](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-client-app-8.png)
Accessing remote workstations with admin privileges
Upon the client’s approval, the Operator can run applications on their workstation with admin privileges (currently only available for Windows computers).
![Granting Windows Administrator permissions to Operator in the HelpWire Client app Granting Windows Administrator permissions to Operator in the HelpWire Client app](https://kb.helpwire.app/wp-content/uploads/2023/10/HelpWire-Client-app-9.png)
Supported operating systems
The HepWire Client application is currently available for macOS and Windows.
macOS Big Sur 11 and later.
Windows 7 and later.