What’s new

HelpWire

Updated on July 11, 2024

  • • Add your clients’ socials and messenger info to their profiles in your HelpWire account.

Updated on July 03, 2024

  • • Optimized file transfer algorithm.
  • • Fixed an issue with establishing remote desktop connections via the QUIC network protocol.
  • • Other minor bug fixes and UI improvements.

For the update to work effectively, make sure your clients update their apps too. They can achieve this by downloading updated versions of client apps using their current app links.

 

Updated on April 03, 2024
  • • Initiate quick remote support sessions with your clients without creating a HelpWire account.
  • • Search the client list by name, connection link or the name of the original operator for the client.

Updated on March 21, 2024

 

Expand your team by inviting Operators and providing uninterrupted support to your customers.

  • • Send multiple invitations simultaneously;
  • • Add and remove Operators at any time;
  • • Operators can work for several companies at a time;
  • • Client list filters;
  • • Teammates can jointly support the same client.

Updated on December 27, 2023

 

Included:

  • • Redesigned HelpWire Operator toolbar.
  • • Minor bug fixes and performance improvements.

Updated on December 13, 2023

 

Added:

  • • Support for NAT traversal techniques that allow high-speed direct connections to clients’ computers located outside of the operator’s network.
  • • Other minor bug fixes and performance improvements.
Updated on December 07, 2023   Improved:
  • • Operators can now permanently delete their HelpWire web accounts.
Fixed:
  • • Minor issues with saving chat history in the HelpWire Client application.
  • • Other minor bug fixes and performance improvements.
Updated on November 20, 2023   Improved:
  • • Chat history synchronization between client’s different computers.
  • • Adding the company information when setting up the Operator’s web account is now optional and can be skipped.
  • • Chat messages can be copied without the timestamp and sender information.
Added:
  • • An indicator of the client’s online status on HelpWire and their approval of the remote connection in the Operator’s client list.

Updated on October 25, 2023

 

Added: web account fixes.

 

Released: October 19, 2023

 

Initial release.

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