HelpWire 1.0:

Released: December 27, 2023

 

Included:

  • • Redesigned HelpWire Operator toolbar.
  • • Minor bug fixes and performance improvements.

Released: December 13, 2023

 

Added:

  • • Support for NAT traversal techniques that allow high-speed direct connections to clients’ computers located outside of the operator’s network.
  • • Other minor bug fixes and performance improvements.

Released: December 07, 2023

 

Improved:

  • • Operators can now permanently delete their HelpWire web accounts.

Fixed:

  • • Minor issues with saving chat history in the HelpWire Client application.
  • • Other minor bug fixes and performance improvements.

Released: November 20, 2023

 

Improved:

  • • Chat history synchronization between client’s different computers.
  • • Adding the company information when setting up the Operator’s web account is now optional and can be skipped.
  • • Chat messages can be copied without the timestamp and sender information.

Added:

  • • An indicator of the client’s online status on HelpWire and their approval of the remote connection in the Operator’s client list.

Released: October 25, 2023

 

Added: web account fixes.

 


Released: October 19, 2023

 

Initial release.

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