What’s new

HelpWire 1:

Released: April 03, 2024

  • • Initiate quick remote support sessions with your clients without creating a HelpWire account.
  • • Search the client list by name, connection link or the name of the original operator for the client.

Released: March 21, 2024

 

Expand your team by inviting Operators and providing uninterrupted support to your customers.

  • • Send multiple invitations simultaneously;
  • • Add and remove Operators at any time;
  • • Operators can work for several companies at a time;
  • • Client list filters;
  • • Teammates can jointly support the same client.

Released: December 27, 2023

 

Included:

  • • Redesigned HelpWire Operator toolbar.
  • • Minor bug fixes and performance improvements.

Released: December 13, 2023

 

Added:

  • • Support for NAT traversal techniques that allow high-speed direct connections to clients’ computers located outside of the operator’s network.
  • • Other minor bug fixes and performance improvements.

Released: December 07, 2023

 

Improved:

  • • Operators can now permanently delete their HelpWire web accounts.

Fixed:

  • • Minor issues with saving chat history in the HelpWire Client application.
  • • Other minor bug fixes and performance improvements.

Released: November 20, 2023

 

Improved:

  • • Chat history synchronization between client’s different computers.
  • • Adding the company information when setting up the Operator’s web account is now optional and can be skipped.
  • • Chat messages can be copied without the timestamp and sender information.

Added:

  • • An indicator of the client’s online status on HelpWire and their approval of the remote connection in the Operator’s client list.

Released: October 25, 2023

 

Added: web account fixes.

 

Released: October 19, 2023

 

Initial release.

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