Once you add a new client, HelpWire creates a unique client app link.

Sharing the client app link with a client to start a remote control session in HelpWire
  1. Copy the link and send it to your client via any preferred messaging app, email, or helpdesk system.

    Copying the HelpWire client app link
  2. Ask the client to follow the link. By following it, the download of the HelpWire Client application will be initiated on a client’s computer. You can read in detail about the HelpWire Client app and its functionality in the dedicated section of this User Guide.

  3. Now your client can start the app on their workstation.

Waiting for the client to install and launch the HelpWire app
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