HelpWire is a remote desktop service for remote access and remote assistance.
Our goal is to develop HelpWire into a comprehensive platform for remote support while maintaining simplicity and ease of use.
Coming soon:
Upcoming Service Updates
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Unattended Remote Access (for macOS)
Remotely access Macs without requiring additional confirmation, using pre-configured access rights.
ETA: Q1 2025
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Linux Client App
Native Client app for remote control of Linux endpoints.
ETA: Q1-2 2025
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Introducing Paid Plans
To support ongoing development and innovation, we will introduce paid subscription plans tailored for professional users. These plans will help us accelerate new feature releases while ensuring that HelpWire remains free and accessible for personal use.
ETA: Q3-4 2025
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Strengthened Account Security
We’re enhancing account security by introducing two-factor authentication (2FA), providing an additional layer of protection when logging into HelpWire.
ETA: Q3-4 2025
Future Features:
ETA: To Be Announced (TBA)
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Client Management Improvements
Grouping clients, applying filters, transferring clients to other operators, and importing contacts.
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Extended Connection Methods
Introducing new ways to initiate a remote session, including email invitations and a website extension.
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Team Management Improvements
Add more defined user roles, set up operator groups, and manage access permissions. -
Schedule Remote Sessions
Schedule remote support sessions in advance. -
Remote Session Enhancements
Transfer ongoing remote support sessions to other operators and configure ‘working hours’ for display in the client application. -
Mobile Apps
Support for screen sharing and remote access on Android and iOS. -
Collaboration Tools
Introduce annotations and on-screen notes during remote sessions. -
Custom Branding
Incorporate your branding into the web interface, operator, and client applications. -
Software Integrations
Pre-made integrations with popular helpdesk, ticket, and CRM systems. -
Ticketing System
A ticketing system for customer support requests, with automatic distribution among operators. -
Performance Reports & Dashboards
View dashboards and generate reports on operator productivity and the quality of remote support provided. -
Communication Enhancements
Add voice and video chat functionality. -
Remote Monitoring & Management
Features for mass deployment, device monitoring, and malfunction alerts.
Implemented Updates:
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Team Management Features
Expanded support for teams by allowing the invitation of additional operators.
Released: March 21, 2024
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Quick Support
A new user flow that enables quick remote control sessions without requiring an online account.
Released: April 3, 2024
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Linux Operator App
Native Operator app for remote control on Linux.
Released: September 05, 2024
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Unattended Remote Access (for Windows)
Configure and connect to remote unattended Windows endpoints.
Released: December 19, 2024
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Web Alerts
Stay informed with configurable alerts in the HelpWire Web Portal for events like new client messages, clients coming online, and more.
Released: January 22, 2025