Upon the client’s approval, the respective status will be displayed at the top of their HelpWire chat window.
As soon as the client starts the HelpWire application, the information about their operating system and system type is displayed on the ...
Available in HelpWire Operator 2.1.70.9+ for Windows and HelpWire Operator 2.1.176.16+ for macOS when connecting to clients with Windows OS.Upon your client’s ...
To connect to a client’s Mac computer during a remote support session, the Operator needs to be allowed to record the client’s ...
Original Size – display the image from the remote client screen in its original size.Fit Screen Width – fit the width of the remote ...
In a similar way, you can transfer files from the client’s workstation to your computer.Alternatively, you can use the key combinations Ctrl+С ...
After your client approves the remote connection, click Connect on the client’s screen icon to establish connection to their workstation and be ...