While waiting for the Operator to send an access request, the client can communicate with the Operator via the built-in chat.
As soon as the client starts the HelpWire application, the information about their operating system and system type is displayed on the ...
When the Operator initiates a remote connection to a client’s Linux workstation that uses Wayland, the client is prompted to enable the ...
Available in HelpWire Operator 2.1.70.9+ for Windows and HelpWire Operator 2.1.176.16+ for macOS when connecting to clients with Windows OS.Upon your client’s ...
To connect to a client’s Mac computer during a remote support session, the Operator needs to be allowed to record the client’s ...
HelpWire allows you to provide unattended remote support and maintain your clients’ workstations whenever required, even when the clients are not present ...
To transfer a file to your client’s computer, do as follows:• Right-click the file you’d like to transfer and select Copy from ...
After your client approves the remote connection, click Connect on the client’s screen icon to establish connection to their workstation and be ...
The client can revoke the remote access permission and disconnect the Operator from their workstation anytime by clicking the Revoke Permission button:
Updated on February 26, 2025• Unattended access is now available in HelpWire for macOS. Currently in beta.• The app's user interface is ...