HelpWire Knowledge Base

Share connection links with your clients and start quick remote support sessions without registering a HelpWire account.

Create a free HelpWire account. Add some details about you and your company.

• Add a new client
• Share the client app link
• Request remote access
• Connect remotely
• Disconnect from the client

• Сlient list
• Edit a client profile
• Remove a client profile

• Edit company information
• Invite Operators
• Remove Operators
• Switch company
• Join a company as an Operator

• Install the HelpWire Operator app
• HelpWire Operator app menu
• Remote connection options
• Access remote workstations with admin privileges
• Transfer files during a remote support session
• Supported operating systems
• Uninstall HelpWire Operator

Edit your personal and company information. Select the preferred date and time formats for your HelpWire account.

Download and run the HelpWire Client app. Grant access to your Operator. Disconnect Operator any time.

Grant screen recording and remote control permissions on macOS to allow your Operator to connect remotely.

Find out about the latest HelpWire updates and improvements.

Our vision and goals.