Accessing the client machine’s login screen for unattended remote support sessions (Wayland)

If a client’s Linux machine display server is Wayland, it may be necessary for them to switch to the X11 (Xorg) display server, so that an operator can access the remote login screen during unattended HelpWire sessions.

On Ubuntu (GDM):

  1. Open the config file: sudo nano /etc/gdm3/custom.conf (or /etc/gdm/custom.conf, or /etc/gdm3/daemon.conf)

  2. Uncomment or add the parameter: WaylandEnable=false

  3. Reboot the machine.

On systems with SDDM (KDE):

  1. Open the config file: /etc/sddm.conf

  2. Edit or add the parameter: DisplayServer=x11

On Fedora 42, 43, 44 (KDE and GDM)

  1. Run the following commands:

    sudo dnf install sddm sddm-x11

    systemctl enable --force sddm.service

  2. Open the config file: /etc/sddm.conf

  3. Add the parameter: DisplayServer=x11

  4. Reboot the machine.

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