Knowledge Base
Contact Support
Log in
Downloads
Content and Search
Getting started. Establishing a quick support session.
Creating a HelpWire account
Connecting to remote clients once you created your HelpWire account
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Managing your client list
Сlient list
Edit a client profile
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire account settings
HelpWire Client Application
Granting permissions on macOS
What’s new
Roadmap
Content and Search
Getting started. Establishing a quick support session.
Creating a HelpWire account
Connecting to remote clients once you created your HelpWire account
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Managing your client list
Сlient list
Edit a client profile
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire account settings
HelpWire Client Application
Granting permissions on macOS
What’s new
Roadmap
Knowledge Base
Video Guides
Video Guides
How to register new account with HelpWire
How to add, manage and delete clients in HelpWire
How to establish a remote control session from HelpWire account
How to download and install the HelpWire Operator app for your platform
How to grant admin privileges to HelpWire Operator on Windows platform
How to initiate quick remote control session without registering HelpWire account
How to invite and manage team members in your Company
How to transfer files from Operator to Client and vice versa
How to grant screen sharing and remote control permissions on MacOS
