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  • Getting started. Establishing a secure support session with HelpWire Quick Connect.
  • Creating a HelpWire account
  • Connecting to remote clients once you created your HelpWire account
    • Add a new client
    • Share the client app link
    • Request remote access
    • Connect remotely
    • Disconnect from the client
    • Unattended remote support with HelpWire
  • Managing your client list
    • Сlient list
    • Edit a client profile
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  • Managing your company
    • Edit company information
    • Invite Operators
    • Remove Operators
    • Switch company
    • Join a company as an Operator
  • HelpWire account settings
  • HelpWire Operator Application
    • Install the HelpWire Operator app
    • HelpWire Operator app menu
    • Remote connection options
    • Access remote workstations with admin privileges
    • Transfer files during a remote support session
    • Supported operating systems
    • Uninstall HelpWire Operator
  • HelpWire Client Application
    • Getting started with HelpWire Client
    • Granting remote access
    • Disconnecting the Operator
    • Supported operating systems
    • Granting permissions for remote interaction and clipboard access on Linux (Wayland)
    • Granting screen recording and remote control permissions on macOS
    • HelpWire Client settings
    • Starting HelpWire Client on Linux
  • Changelog
    • What’s new – 2025
    • What’s new – 2024
    • What’s new – 2023
  • Troubleshooting – saving logs
  • Roadmap

Video guides

View all
How to establish a remote control session from HelpWire account

How to establish a remote control session from HelpWire account

How to set up unattended access in HelpWire

How to set up unattended access in HelpWire

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Changelog

Find out about the latest HelpWire updates and improvements.

What’s new – 2025

Read the article

What’s new – 2024

Read the article

What’s new – 2023

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  • Knowledge Base
  • Changelog
Product
  • Pricing
  • Features
  • Remote Access & Control
  • Client & Device Management
  • In-App Chat
  • Team Setup
  • Security
Compare HelpWire to
  • AnyDesk
  • BeyondTrust
  • Chrome RDP
  • ConnectWise Control
  • DWService
  • FixMe.IT
  • GoToMyPC
  • Iperius Remote
  • ISL Online
  • Jump Desktop
  • LogMeIn Rescue
  • NoMachine
  • RealVNC
  • Remmina
  • RemotePC
  • RustDesk
  • Splashtop
  • Supremo
  • TeamViewer
  • Zoho Assist
Built for
  • Unattended Access
  • On-demand Support
  • Windows Remote Desktop
  • Mac Remote Desktop
  • Linux Remote Desktop
  • Multi-Monitor Remote Desktop
  • Remote Software Installation
  • Online Remote Support
Solutions
  • Accounting
  • Education
  • Freelancers
  • Government Agencies
  • Healthcare
  • Help Desks
  • Home & Family
  • IT Support
  • MSPs
  • Manufacturing
  • Media Specialists
  • Remote Work
  • Retail
  • SMBs
  • System Administrators
  • Tech Consultants
Resources
  • Quick Connect App
  • Knowledge Base
  • Video Guides
  • What’s New
  • Roadmap
  • Blog
  • Bug Bounty Program
Help & Info
  • Contact Support
  • General Inquiries
  • About HelpWire
  • Press Coverage
Service
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Product
  • Pricing
  • Features
  • Remote Access & Control
  • Client & Device Management
  • In-App Chat
  • Team Setup
  • Security
Compare HelpWire to
  • AnyDesk
  • BeyondTrust
  • Chrome RDP
  • ConnectWise Control
  • DWService
  • FixMe.IT
  • GoToMyPC
  • Iperius Remote
  • ISL Online
  • Jump Desktop
  • LogMeIn Rescue
  • NoMachine
  • RealVNC
  • Remmina
  • RemotePC
  • RustDesk
  • Splashtop
  • Supremo
  • TeamViewer
  • Zoho Assist
Built for
  • Unattended Access
  • On-demand Support
  • Windows Remote Desktop
  • Mac Remote Desktop
  • Linux Remote Desktop
  • Multi-Monitor Remote Desktop
  • Remote Software Installation
  • Online Remote Support
Solutions
  • Accounting
  • Education
  • Freelancers
  • Government Agencies
  • Healthcare
  • Help Desks
  • Home & Family
  • IT Support
  • MSPs
  • Manufacturing
  • Media Specialists
  • Remote Work
  • Retail
  • SMBs
  • System Administrators
  • Tech Consultants
Resources
  • Quick Connect App
  • Knowledge Base
  • Video Guides
  • What’s New
  • Roadmap
  • Blog
  • Bug Bounty Program
Help & Info
  • Contact Support
  • General Inquiries
  • About HelpWire
  • Press Coverage
Service
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
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