HelpWire
Updated on December 19, 2024
- • HelpWire now offers Unattended Remote Access. Сurrently available in HelpWire for Windows in beta mode.
Updated on October 30, 2024
- • Fixed occasional issues with the hotkeys involving the Cmd key not working correctly on remote computers.
- • Fixed issues with the right Ctrl and Alt keys not working correctly when the Korean keyboard layout is active on the operator’s or client’s computer.
- • Fixed file transfer issues when the HelpWire Client application is started with administrator privileges. For this fix to be implemented, make sure your clients update their apps too. They can achieve this by downloading updated versions of client apps using their current app links.
Updated on September 26, 2024
- • HelpWire Operator for macOS now supports macOS 15 Sequoia.
- • Minor bug fixes and performance improvements.
Updated on September 05, 2024
- • The HelpWire Operator app is now available for Linux OS.
Updated on August 07, 2024
- • Request access with administrator privileges to the client’s computer from your HelpWire Operator app (only available for clients with Windows OS).
Updated on July 11, 2024
- • Add your clients’ socials and messenger info to their profiles in your HelpWire account.
Updated on July 03, 2024
- • Optimized file transfer algorithm.
- • Fixed an issue with establishing remote desktop connections via the QUIC network protocol.
- • Other minor bug fixes and UI improvements.
For the update to work effectively, make sure your clients update their apps too. They can achieve this by downloading updated versions of client apps using their current app links.
Updated on April 03, 2024
- • Initiate quick remote support sessions with your clients without creating a HelpWire account.
- • Search the client list by name, connection link or the name of the original operator for the client.
Updated on March 21, 2024
Expand your team by inviting Operators and providing uninterrupted support to your customers.
- • Send multiple invitations simultaneously;
- • Add and remove Operators at any time;
- • Operators can work for several companies at a time;
- • Client list filters;
- • Teammates can jointly support the same client.
Updated on December 27, 2023
- • Redesigned HelpWire Operator toolbar.
- • Minor bug fixes and performance improvements.
Updated on December 13, 2023
- • Added support for NAT traversal techniques, enabling high-speed direct connections to client computers outside the operator’s network.
- • Minor bug fixes and performance improvements.
Updated on December 07, 2023
- • Users can now permanently delete their HelpWire accounts.
- • Fixed minor issues with saving chat history in the HelpWire Client app.
- • Minor bug fixes and performance improvements.
Updated on November 20, 2023
- • Improved chat history synchronization between client endpoints.
- • Added the option to skip company setup during onboarding.
- • Chat messages can now be copied without including the timestamp or sender information.
- • Added an indicator in the operator’s client list showing the client’s online status and their approval of the remote connection.
Updated on October 25, 2023
- • Fixed several issues with web accounts.
Released on October 19, 2023
Initial release.
- • Support for Windows and macOS.
- • Multi-monitor support.
- • Concurrent remote control of multiple client endpoints.
- • Copy-paste and drag-and-drop file transfer.
- • Web account for managing clients and setting up remote support sessions.
- • Remote support session initiation via a unique connection URL.
- • Contact book for storing client information.
- • Real-time text chat for communicating with clients.