July
Updated on July 30, 2025
- • Added the possibility for Operators to paste text from their computer’s clipboard to the connected client’s computer during a remote support session.
- • Fixed file copying issues.
Updated on July 23, 2025
- • Improved the process of firewall rules configuration during software installation.
- • Added the possibility to install the HelpWire Client app alternatively to just running the downloaded .exe file directly.
Updated on July 16, 2025
- • The HelpWire Client app now checks for updates automatically.
- • Minor bug fixes and performance improvements.
Updated on July 04, 2025
- • The Operator can now enter login and password for admin access to a client’s computer when requesting admin privileges to a remote workstation.
- • Added the possibility to choose the dark color scheme in the HelpWire Web Portal.
April
Updated on April 29, 2025
- • Added the possibility to switch to the client’s keyboard layout during a remote support session. To take advantage of this feature, make sure your clients update their apps too (they can use their current app links to update).
- • Fixed input issues with the AZERTY and Japanese keyboard layouts.
- • Fixed occasional issues with the Ctrl key and double-click not working correctly on remote computers.
- • Fixed character input issues occurring when typing in 16-bit applications on remote computers.
- • Fixed remote control issues occurring when connecting to clients’ computers operating without monitors.
- • Minor bug fixes and performance improvements.
Updated on April 16, 2025
Extended the HelpWire Client app settings menu allowing more sleep mode management possibilities. With new sleep mode options, clients can choose to:
- • Always allow automatic sleeping for their computer (enabled by default);
- • Prevent automatic sleeping when the HelpWire Client app is open;
- • Prevent automatic sleeping if remote access or unattended remote access is granted to supporting Operators;
- • Prevent automatic sleeping when the supporting Operator is connected remotely to their computer.
Available in HelpWire Client for Windows and macOS.
March
Updated on March 05, 2025
- • The HelpWire Operator and HelpWire Client apps for Windows and macOS now offer the option to save application logs if needed for troubleshooting and diagnosing issues.
February
Updated on February 26, 2025
- • Unattended access is now available in HelpWire for macOS. Currently in beta.
- • The app’s user interface is now localized in German, French, Spanish, Italian, and Portuguese.
- • Minor bug fixes and performance improvements.
Updated on February 12, 2025
- • The HelpWire Client app is now available for Linux OS.
January
Updated on January 22, 2025
- • Added the possibility to enable push, flashing, and sound notifications about app events in the HelpWire account settings.