December
Updated on December 19, 2024
- • HelpWire now offers Unattended Remote Access. Сurrently available in HelpWire for Windows in beta mode.
October
Updated on October 30, 2024
- • Fixed occasional issues with the hotkeys involving the Cmd key not working correctly on remote computers.
- • Fixed issues with the right Ctrl and Alt keys not working correctly when the Korean keyboard layout is active on the operator’s or client’s computer.
- • Fixed file transfer issues when the HelpWire Client application is started with administrator privileges. For this fix to be implemented, make sure your clients update their apps too. They can achieve this by downloading updated versions of client apps using their current app links.
September
Updated on September 26, 2024
- • HelpWire Operator for macOS now supports macOS 15 Sequoia.
- • Minor bug fixes and performance improvements.
Updated on September 05, 2024
- • The HelpWire Operator app is now available for Linux OS.
August
Updated on August 07, 2024
- • Request access with administrator privileges to the client’s computer from your HelpWire Operator app (only available for clients with Windows OS).
July
Updated on July 11, 2024
- • Add your clients’ socials and messenger info to their profiles in your HelpWire account.
Updated on July 03, 2024
- • Optimized file transfer algorithm.
- • Fixed an issue with establishing remote desktop connections via the QUIC network protocol.
- • Other minor bug fixes and UI improvements.
For the update to work effectively, make sure your clients update their apps too. They can achieve this by downloading updated versions of client apps using their current app links.
April
Updated on April 03, 2024
- • Initiate quick remote support sessions with your clients without creating a HelpWire account.
- • Search the client list by name, connection link or the name of the original operator for the client.
March
Updated on March 21, 2024
Expand your team by inviting Operators and providing uninterrupted support to your customers.
- • Send multiple invitations simultaneously;
- • Add and remove Operators at any time;
- • Operators can work for several companies at a time;
- • Client list filters;
- • Teammates can jointly support the same client.