Note:
For the connection to be possible, the workstation with granted unattended access must be turned on and connected to the internet.
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Select the client’s profile in your HelpWire web account and open the tab with the required client’s workstation.
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Click the Connect button on the client’s remote screen icon. The connection will be established via the HelpWire Operator app which will start automatically.
Note:
For those remote Macs that have FileVault (disk encryption enabled), it is important to remember that in order to establish unattended remote access sessions, the client must log in to their user account every time their Mac has been restarted.
Please note that the unattended access feature is currently in test mode to evaluate server performance under load. Limits on the quantity of unattended computers will be set following the testing period.