HelpWire is a remote desktop service for remote access and remote assistance.

 

Our goal is to develop HelpWire into a comprehensive platform for remote support while maintaining simplicity and ease of use.

Coming soon:

Upcoming Service Updates

  1. Unattended Remote Access (for macOS)

     

    Remotely access Macs without requiring additional confirmation, using pre-configured access rights.

     

    ETA: Q1 2025
  2. Linux Client App

     

    Native Client app for remote control of Linux endpoints.

     

    ETA: Q1 2025
  3. Web Alerts

     

    Stay informed with configurable alerts in the HelpWire Web Portal for events like new client messages, clients coming online, and more.

     

    ETA: Q1 2025
  4. Client Management Improvements

     

    Grouping clients, applying filters, transferring clients to other operators, and importing contacts.

     

    ETA: Q2 2025

  5. Extended Connection Methods

     

    Introducing new ways to initiate a remote session, including email invitations and a website extension.

     

    ETA: Q2 2025


Future Features:

ETA: To Be Announced (TBA)
  1. Team Management Improvements

    Add more defined user roles, set up operator groups, and manage access permissions.
  2. Schedule Remote Sessions

    Schedule remote support sessions in advance.
  3. Remote Session Enhancements

    Transfer ongoing remote support sessions to other operators and configure ‘working hours’ for display in the client application.
  4. Mobile Apps

    Support for screen sharing and remote access on Android and iOS.
  5. Collaboration Tools

    Introduce annotations and on-screen notes during remote sessions.
  6. Custom Branding

    Incorporate your branding into the web interface, operator, and client applications.
  7. Software Integrations

    Pre-made integrations with popular helpdesk, ticket, and CRM systems.
  8. Ticketing System

    A ticketing system for customer support requests, with automatic distribution among operators.
  9. Performance Reports & Dashboards

    View dashboards and generate reports on operator productivity and the quality of remote support provided.
  10. Communication Enhancements

    Add voice and video chat functionality.
  11. Remote Monitoring & Management

    Features for mass deployment, device monitoring, and malfunction alerts.

Implemented Updates:

Features Released After Initial Launch

  1. Team Management Features

     

    Expanded support for teams by allowing the invitation of additional operators.

     

    Released: March 21, 2024
  2. Quick Support

     

    A new user flow that enables quick remote control sessions without requiring an online account.

     

    Released: April 3, 2024
  3. Linux Operator App

     

    Native Operator app for remote control on Linux.

     

    Released: September 05, 2024
  4. Unattended Remote Access (for Windows)

     

    Configure and connect to remote unattended Windows endpoints.

     

    Released: December 19, 2024
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