HelpWire is a remote desktop service for remote access and remote assistance.
Our goal is to develop HelpWire into a comprehensive platform for remote support while maintaining simplicity and ease of use.
Coming soon:
Upcoming Service Updates
- Unattended Remote Access
Remotely access computers without requiring additional confirmation, using pre-configured access rights.
ETA: Q4 2024 - Linux Client App
Native Client app for remote control of Linux endpoints.
ETA: Q1 2025 - Client Management Improvements
Grouping clients, applying filters, transferring clients to other operators, and importing contacts.
ETA: Q2 2025 - Extended Connection Methods
Introducing new ways to initiate a remote session, including email invitations and a website extension.
ETA: Q2 2025
Future Features:
ETA: To Be Announced (TBA)
- Team Management Improvements
Add more defined user roles, set up operator groups, and manage access permissions. - Schedule Remote Sessions
Schedule remote support sessions in advance. - Remote Session Enhancements
Transfer ongoing remote support sessions to other operators and configure ‘working hours’ for display in the client application. - Mobile Apps
Support for screen sharing and remote access on Android and iOS. - Collaboration Tools
Introduce annotations and on-screen notes during remote sessions. - Custom Branding
Incorporate your branding into the web interface, operator, and client applications. - Software Integrations
Pre-made integrations with popular helpdesk, ticket, and CRM systems. - Ticketing System
A ticketing system for customer support requests, with automatic distribution among operators. - Performance Reports & Dashboards
View dashboards and generate reports on operator productivity and the quality of remote support provided. - Communication Enhancements
Add voice and video chat functionality. - Remote Monitoring & Management
Features for mass deployment, device monitoring, and malfunction alerts.
Implemented Updates:
Features Released After Initial Launch
- Team Management Features
Expanded support for teams by allowing the invitation of additional operators.
Released: March 21, 2024 - Quick Support
A new user flow that enables quick remote control sessions without requiring an online account.
Released: April 3, 2024 - Linux Operator App
Native Operator app for remote control on Linux.
Released: September 05, 2024