HelpWire is a remote desktop service designed for simple and intuitive remote support.
🚀Coming soon
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UAC Prompt (Operator App)
➡️ Operators can access the UAC window and enter admin credentials when needed.
📅 ETA: Q2 2025
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Enhanced Access Management
➡️ Define operator roles with customizable access and permissions.
📅 ETA: Q3 2025
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Improved Client Directory
➡️ Organize clients into groups for more efficient management.
📅 ETA: Q3 2025
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Strengthened Security (2FA)
➡️ Enhance account protection with two-factor authentication.
📅 ETA: Q4 2025
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Paid Subscription Plans
➡️ Introducing new plans for professional users to support feature development while keeping HelpWire free and accessible for personal use.
📅 ETA: Q4 2025
🔮 Future Features (TBA)
📌 Extended Connection Methods – Start remote sessions via email, tokens, & support portal.
📌 Mobile Apps (Android & iOS) – Remote access and screen sharing for mobile devices.
📌 Software Integrations – Connect with helpdesk & CRM tools.
📌 Remote Monitoring & Management – Deploy at scale, track devices, and get alerts.
📌 Collaboration Tools – Add on-screen annotations and notes during remote sessions.
📌 Enterprise Features – Customize branding, use a custom domain, enable SSO login, and support self-hosted deployment.
📌 Communication Enhancements – Enable voice and video chat for seamless remote support.
📌 Multi-Session Support – Manage multiple simultaneous remote connections at once.
✅ Recently Released Features
✔️ Unattended Remote Access (macOS) – Set up remote access for Macs without manual confirmation. (February 2025)
✔️ Linux Client App – Remote control for Linux endpoints. (February 2025)
✔️ Web Alerts – Real-time event alerts (e.g., client messages, status updates). (January 2025)
✔️ Unattended Remote Access (Windows) – Set up remote access for Windows without manual confirmation. (December 2024)
✔️ Linux Operator App – Native remote control for Linux administrators. (September 2024)
✔️ Quick Support – Start remote sessions instantly without requiring an account. (April 2024)
✔️ Team Management Features – Invite and manage multiple operators. (March 2024)