Knowledge Base
Contact Support
Log in
Download for quick support
Join now—everything’s included
Content and Search
Establishing a secure support session with HelpWire Quick Connect
Creating a HelpWire account
Connecting to remote clients once you created your HelpWire account
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Unattended remote support with HelpWire
Managing your client list
Сlient list
Edit a client profile
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire account settings
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire Client Application
Getting started with HelpWire Client
Granting remote access
Disconnecting the Operator
Supported operating systems
Granting permissions for remote interaction and clipboard access on Linux (Wayland)
Granting screen recording and remote control permissions on macOS
HelpWire Client settings
Starting HelpWire Client on Linux
Changelog
What’s new – 2025
What’s new – 2024
What’s new – 2023
Troubleshooting – saving logs
Roadmap
Video guides
View all
How to establish a remote control session from HelpWire account
How to set up unattended access in HelpWire
Content and Search
Product
Pricing
Features
Remote Access & Control
Client & Device Management
In-App Chat
Team Setup
Security
Compare HelpWire to
AnyDesk
BeyondTrust
Chrome RDP
DWService
FixMe.IT
GoToMyPC
Iperius Remote
ISL Online
Jump Desktop
LogMeIn Rescue
NoMachine
RealVNC
Remmina
RemotePC
RustDesk
ScreenConnect
Splashtop
Supremo
TeamViewer
Zoho Assist
Built for
Unattended Access
On-demand Support
Windows Remote Desktop
Mac Remote Desktop
Linux Remote Desktop
Android Remote Desktop
iOS Remote Desktop
Multi-Monitor Remote Desktop
Remote Software Installation
Online Remote Support
Solutions
Accounting
Education
Freelancers
Government Agencies
Healthcare
Help Desks
Home & Family
IT Support
MSPs
Manufacturing
Media Specialists
Remote Work
Retail
SMBs
System Administrators
Tech Consultants
Resources
Quick Connect App
Knowledge Base
Video Guides
What’s New
Roadmap
Blog
Bug Bounty Program
Help & Info
Contact Support
General Inquiries
About HelpWire
Press Coverage
Service
Privacy Policy
Terms of Service
Cookie Policy
Knowledge Base
Connecting to remote clients once you created your HelpWire account
Connecting to remote clients once you created your HelpWire account
To establish your first connection with a remote client workstation, add a new client.
Add a new client
Read the article
Share the client app link
Read the article
Request remote access
Read the article
Connect remotely
Read the article
Disconnect from the client
Read the article
Unattended remote support with HelpWire
Read the article
