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Getting started. Establishing a secure support session with HelpWire Quick Connect.
Creating a HelpWire account
Connecting to remote clients once you created your HelpWire account
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Unattended remote support with HelpWire
Managing your client list
Сlient list
Edit a client profile
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire account settings
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire Client Application
Getting started with HelpWire Client
Granting remote access
Disconnecting the Operator
Supported operating systems
Granting permissions for remote interaction and clipboard access on Linux (Wayland)
Granting screen recording and remote control permissions on macOS
HelpWire Client settings
Starting HelpWire Client on Linux
Changelog
What’s new – 2025
What’s new – 2024
What’s new – 2023
Troubleshooting – saving logs
Roadmap
Video guides
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How to establish a remote control session from HelpWire account
How to set up unattended access in HelpWire
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Knowledge Base
Connecting to remote clients once you created your HelpWire account
Connecting to remote clients once you created your HelpWire account
To establish your first connection with a remote client workstation, add a new client.
Add a new client
Read the article
Share the client app link
Read the article
Request remote access
Read the article
Connect remotely
Read the article
Disconnect from the client
Read the article
Unattended remote support with HelpWire
Read the article
