To transfer a file to the client’s computer, the Operator should do as follows:
- • Right-click the file they’d like to transfer and select Copy from the context menu;
- • Wait for the file to be copied to the clipboard;
- • Right-click in the HelpWire Operator app window and select Paste from the context menu that will open;
- • The file will appear on the client’s computer.
In a similar way, the Operator can transfer files from the client’s workstation to their computer.
Alternatively, the Operator can use the key combinations Ctrl+С and Ctrl+V on Windows, and Cmd+C and Cmd+V on macOS to transfer files between computers during their remote support sessions.