To be able to connect to a remote client’s workstation, the Operator should download and install the HelpWire Operator application.
The HelpWire Operator application is automatically started when the Operator clicks the Connect button on the remote screen icon of their supported client:
The following are the items offered on the application main menu:
![HelpWire Operator app menu HelpWire Operator app menu](https://kb.helpwire.app/wp-content/uploads/2024/01/HelpWire_Operator_app_2.png)
– the name of the client’s workstation. If more than one is connected, the Operator can switch between them by clicking the workstation’s name and selecting the required one from the drop-down menu:
![Choosing client’s workstation to connect to in the HelpWire Operator app Choosing client’s workstation to connect to in the HelpWire Operator app](https://kb.helpwire.app/wp-content/uploads/2024/01/HelpWire_Operator_app_3.png)
– only one screen of the selected client’s workstation is available.
or
– more than one screen of the connected client’s workstation is available.
– display only one remote client’s screen.
– split the operator’s screen horizontally to display several remote client’s screens one above the other.
– split the operator’s screen vertically to display several remote client’s screens side by side.
– remote connection options:
![HelpWire Operator app options HelpWire Operator app options](https://kb.helpwire.app/wp-content/uploads/2024/01/HelpWire_Operator_app_12.png)
– open HelpWire timeline.
To end the remote support session and disconnect from the client, the Operator should click the Disconnect button at the top left of the application window.