Organize all client workstations under the same client profile

In your online HelpWire account, you can group multiple client workstations under a single client profile for easy remote access and management.

To have all workstations associated with the same client listed under their profile, you should provide the client with the same client app link every time they are connecting from a new workstation.

Upon receiving the link, the client should download and open the HelpWire Client app on the workstation they’re going to share access to.

This way, all of the client’s workstations requiring your support will be displayed in the client’s profile, each in its own tab.

Client’s workstations displaying in the client’s profile

You will still need to request remote access to each workstation individually in its tab.

Requesting access to the client’s workstation
Requesting access to the client’s workstation

The chat history with the client, along with the events related to all the client’s workstations organized under the same profile, will be shown in your timeline.

Connecting to the client’s workstation

During a remote support session, you can switch between the connected client’s workstations in the HelpWire Operator app.

Selecting the client’s workstation in the HelpWire Operator app
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