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Establishing a secure support session with HelpWire Quick Connect
Creating a HelpWire account
On-demand remote support
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Unattended remote access
Requesting unattended remote access
Establishing unattended support sessions
Withdrawing unattended access rights
Revoking unattended access on the client side
Managing your client list
Сlient list
Edit a client profile
Group clients
Associating multiple workstations with one client
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire account settings
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire Client Application – Tutorial
Getting started with HelpWire Client
Granting remote access
Disconnecting the Operator
Supported operating systems
Granting permissions for remote interaction and clipboard access on Linux (Wayland)
Granting screen recording and remote control permissions on macOS
HelpWire Client settings
Starting HelpWire Client on Linux
Changelog
What’s new – 2026
What’s new – 2025
What’s new – 2024
What’s new – 2023
Troubleshooting – saving logs
Roadmap
Video guides
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How to start a remote session in HelpWire
How to set up unattended access in HelpWire
Content and Search
Establishing a secure support session with HelpWire Quick Connect
Creating a HelpWire account
On-demand remote support
Add a new client
Share the client app link
Request remote access
Connect remotely
Disconnect from the client
Unattended remote access
Requesting unattended remote access
Establishing unattended support sessions
Withdrawing unattended access rights
Revoking unattended access on the client side
Managing your client list
Сlient list
Edit a client profile
Group clients
Associating multiple workstations with one client
Remove a client profile
Managing your company
Edit company information
Invite Operators
Remove Operators
Switch company
Join a company as an Operator
HelpWire account settings
HelpWire Operator Application
Install the HelpWire Operator app
HelpWire Operator app menu
Remote connection options
Access remote workstations with admin privileges
Transfer files during a remote support session
Supported operating systems
Uninstall HelpWire Operator
HelpWire Client Application – Tutorial
Getting started with HelpWire Client
Granting remote access
Disconnecting the Operator
Supported operating systems
Granting permissions for remote interaction and clipboard access on Linux (Wayland)
Granting screen recording and remote control permissions on macOS
HelpWire Client settings
Starting HelpWire Client on Linux
Changelog
What’s new – 2026
What’s new – 2025
What’s new – 2024
What’s new – 2023
Troubleshooting – saving logs
Roadmap
Knowledge Base
Changelog
What’s new – 2026
What’s new – 2026
March
Updated on
March 25, 2026
• Unattended access is now available in HelpWire for Linux. Currently in beta.
February
Updated on
February 25, 2026
• Added granular permissions for operator roles.
•
Improved image transmission stability.
•
Minor bug fixes and performance improvements.
Updated April 2, 2026
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