December

Updated on December 27, 2023
  • • Redesigned HelpWire Operator toolbar.
  • • Minor bug fixes and performance improvements.

Updated on December 13, 2023
  • • Added support for NAT traversal techniques, enabling high-speed direct connections to client computers outside the operator’s network.
  • • Minor bug fixes and performance improvements.

Updated on December 07, 2023
  • • Users can now permanently delete their HelpWire accounts.
  • • Fixed minor issues with saving chat history in the HelpWire Client app.
  • • Minor bug fixes and performance improvements.

November

Updated on November 20, 2023

  • • Improved chat history synchronization between client endpoints.
  • • Added the option to skip company setup during onboarding.
  • • Chat messages can now be copied without including the timestamp or sender information.
  • • Added an indicator in the operator’s client list showing the client’s online status and their approval of the remote connection.

October

Updated on October 25, 2023

  • • Fixed several issues with web accounts.

Released on October 19, 2023

 Initial release.

  • • Support for Windows and macOS.
  • • Multi-monitor support.
  • • Concurrent remote control of multiple client endpoints.
  • • Copy-paste and drag-and-drop file transfer.
  • • Web account for managing clients and setting up remote support sessions.
  • • Remote support session initiation via a unique connection URL.
  • • Contact book for storing client information.
  • • Real-time text chat for communicating with clients.
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