December
Updated on December 27, 2023
Updated on December 13, 2023
Updated on December 07, 2023
- • Redesigned HelpWire Operator toolbar.
- • Minor bug fixes and performance improvements.
Updated on December 13, 2023
- • Added support for NAT traversal techniques, enabling high-speed direct connections to client computers outside the operator’s network.
- • Minor bug fixes and performance improvements.
Updated on December 07, 2023
- • Users can now permanently delete their HelpWire accounts.
- • Fixed minor issues with saving chat history in the HelpWire Client app.
- • Minor bug fixes and performance improvements.
November
Updated on November 20, 2023
- • Improved chat history synchronization between client endpoints.
- • Added the option to skip company setup during onboarding.
- • Chat messages can now be copied without including the timestamp or sender information.
- • Added an indicator in the operator’s client list showing the client’s online status and their approval of the remote connection.
October
Updated on October 25, 2023
- • Fixed several issues with web accounts.
Released on October 19, 2023
Initial release.
- • Support for Windows and macOS.
- • Multi-monitor support.
- • Concurrent remote control of multiple client endpoints.
- • Copy-paste and drag-and-drop file transfer.
- • Web account for managing clients and setting up remote support sessions.
- • Remote support session initiation via a unique connection URL.
- • Contact book for storing client information.
- • Real-time text chat for communicating with clients.