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To begin, download the app from the official HelpWire website.
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Start the application, copy the connection link, and send it to your client via any preferred messaging app, text, email, or helpdesk system.
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By following the connection link, the client will be able to download the client app, and start it on their workstation.
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Once the client app has been started, your remote access request is sent to your client automatically.
Note:Once your client has started the app, you can communicate with them via the built-in chat.
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The client should click the Grant Access button to allow one-time remote access to their workstation.
Note:To allow a remote connection on macOS, the client needs to provide additional screen recording and remote access permissions. -
As soon as the client approves the remote connection, you can access and control their workstation remotely via the HelpWire app interface.
Note:The client can revoke the remote access permission and disconnect you from their workstation anytime during the remote support session.
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To end your one-time remote connection, click the Disconnect button
at the top left of the HelpWire app window.
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Note:
To establish a new connection to the client’s workstation, you’ll have to provide the client with a new connection link.
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