Note:
Once your client has started the app, you can communicate with them via the built-in chat.
Note:
To allow a remote connection on macOS, the client needs to provide additional screen recording and remote access permissions.
Note:
The client can revoke the remote access permission and disconnect you from their workstation anytime during the remote support session.
7. To end your one-time remote connection, click the Disconnect button 
at the top left of the HelpWire app window.
Note:
To establish a new connection to the client’s workstation, you’ll have to provide the client with a new connection link.