Transfer files during a remote support session

To transfer a file to your client’s computer, do as follows:

• Right-click the file you’d like to transfer and select Copy from the context menu;
• Wait for the file to be copied to the clipboard;
• Right-click in the HelpWire Operator app window and select Paste from the context menu that will open;
• The file will appear on the client’s computer.

In a similar way, you can transfer files from the client’s workstation to your computer.

Alternatively, you can use the key combinations Ctrl+С and Ctrl+V on Windows, and Cmd+C and Cmd+V on macOS to transfer files between computers during remote support sessions.

Note: It's possible to transfer files to and from your client’s workstation only when a remote connection has been established and is active with the client’s workstation.

When connecting to a client’s computer from Linux that uses Wayland, you’re prompted to provide permissions for remote interaction and clipboard access during your remote support session.

To allow access to the clipboard on your Linux computer, enable both options using the respective radio buttons and click Share.

Granting clipboard access permissions on Linux

Note: You can choose not to grant remote interaction and clipboard access permissions. To do this, click the Cancel button when prompted. In that case, however, you won’t be able to exchange files with your client’s computer during your remote support session.

Updated September 12, 2024

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Transfer files during a remote support session

Grant clipboard access permissions on Linux

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