Remote connection options

Remote connection options in the HelpWire Operator app

Original Size – display the image from the remote client screen in its original size.

Fit Screen Width – fit the width of the remote screen image to the HelpWire app window.

Fit Screen Height – fit the height of the remote screen image to the HelpWire app window.

Optimal Fit – fit the width and height of the remote screen image to the HelpWire app window.

Prioritize High Quality – display the remote screen image in the best possible quality prioritizing it over the connection speed.

Medium Quality & Connection – set the medium-level screen image quality and connection speed.

Prioritize Fast Connection – load the image from the remote client’s screen at the best possible connection speed prioritizing it over the image quality.

Disable Visual Effects – remove visual effects from the HelpWire Operator UI for optimal performance.

Paste Text from Clipboard to Client’s Computer – paste text in fields on the client’s computer where the copy and paste functionality is normally disabled, e.g., password fields on the login screens.

Change Language – change the interface language for your HelpWire Operator app.

Change language in HelpWire Operator
Keyboard Layout – choose whether to use your or your client’s keyboard layout during a remote support session.
Keyboard layout options
Send CTRL + ALT + DEL – use this option to apply the “CTRL + ALT + DEL” key combination on the remote computer you’re connected to. This will open the Windows Security screen on your client’s computer, which provides access to tasks (the available options will depend on the OS version of the client’s computer) such as locking the computer, switching users, opening the Task Manager, or signing out of the account.
The Send CTRL + ALT + DEL option
he Windows Security window
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