Log files contain a log of all application events. Using a log file, it’s easy to check whether any errors occurred during ...
To connect to a client’s Mac computer during a remote support session, the Operator needs to be allowed to record the client’s ...
The client can download the HelpWire Client app by following the link they have received from the Operator.The download starts automatically once ...
Available in HelpWire Operator 2.1.70.9+ for Windows and HelpWire Operator 2.1.176.16+ for macOS when connecting to clients with Windows OS.Upon your client’s ...
Updated on April 29, 2025• Added the possibility to switch to the client’s keyboard layout during a remote support session. To take ...
HelpWire Quick Connect is a free remote support solution that allows tech support agents to get fast and secure remote access to ...
As soon as the client starts the HelpWire application, the information about their operating system and system type is displayed on the ...