Updated on December 24, 2025• The HelpWire Client app for macOS 15+ now uses the ScreenCaptureKit framework for high-performance frame capture of ...
Updated on December 19, 2024• HelpWire now offers Unattended Remote Access. Сurrently available in HelpWire for Windows in beta mode.
Log files contain a log of all application events. Using a log file, it’s easy to check whether any errors occurred during ...
To connect to a client’s Mac computer during a remote support session, the Operator needs to be allowed to record the client’s ...
Available in HelpWire Operator 2.1.70.9+ for Windows and HelpWire Operator 2.1.176.16+ for macOS when connecting to clients with Windows OS.Upon your client’s ...
If you would like to unlock the advanced client and company management features, register a free HelpWire account. Find out how to create ...
As soon as the client starts the HelpWire application, the information about their operating system and system type is displayed on the ...