The client can download the HelpWire Client app by following the link they have received from the Operator.The download starts automatically once ...
Once the client issue has been resolved, you can end your remote support session and disconnect from the client by either clicking ...
Once you add a new client, HelpWire creates a unique client app link.
Log files contain a log of all application events. Using a log file, it’s easy to check whether any errors occurred during ...
To connect to a client’s Mac computer during a remote support session, the Operator needs to be allowed to record the client’s ...
The HepWire Client application is available for macOS, Windows, and Linux.
Updated on April 29, 2025• Added the possibility to switch to the client’s keyboard layout during a remote support session. To take ...